Terms of Service

Effective November 10, 2026 · Version 2026-11-10

These Terms are an agreement between you and Neighbruly ("we", "us") for using neighbruly.com. By creating an account you agree to them. If you don't agree, don't use Neighbruly.

1. What Neighbruly is

Neighbruly is a place where neighbors list items they own and rent them to each other. We provide the website and tools. We are not a party to any rental, we don't own, inspect or insure listed items, and we don't guarantee that any item, owner or renter is safe, accurate or reliable.

2. Who can use it

• You must be at least 18 years old and able to make a binding agreement.
• You must give accurate information and keep it up to date.
• One person, one account. You're responsible for everything done with your account, so keep your password private.
• We're starting on Staten Island, New York, with local pickup and owner drop-off only. We don't offer shipping.

3. Owners

• Only list items you own or have the right to rent out, that are safe, legal and work as described.
• Describe condition honestly, including damage, missing parts and anything a renter needs to know to use the item safely.
• You set your price, your item's value and your rules, and you decide whether to accept a request.
• You're responsible for any taxes on what you earn.

4. Renters

• Use items only as intended, follow the owner's rules, and return them on time, clean and in the same condition.
• You're responsible for loss, theft and damage beyond normal wear while the item is in your care, up to its replacement value.
• Don't lend or sub-rent an item to anyone else.

5. Payments, item value and fees

Renters pay through Neighbruly by card, processed by Stripe. There are no deposits. Each listing shows an item value: when you pay, your card is saved, and you agree that Neighbruly may charge it up to that value if the item is damaged, lost or not returned. The owner must report damage within 24 hours of the return; the renter then has 5 business days to pay or dispute, after which Neighbruly decides. Owners are paid after the item is returned. Any fee is shown before you book.

6. Handover and condition photos

At pickup and at return, both sides should add check-in photos showing the item's condition. These photos are kept as a permanent record of the rental, can't be edited or deleted, and may be used to help resolve a disagreement.

7. Cancellations, late returns and disputes

Either side can cancel a request from the dashboard; let the other person know in Messages. If something goes wrong, try to resolve it with the other person first. If you can't, email us. We may review messages and check-in photos and suggest an outcome, but we have no obligation to decide or pay any claim.

8. Prohibited items

Don't list, request or rent:

• Weapons, ammunition, explosives, fireworks and anything that looks like a weapon
• Cars, motorcycles, boats and other motor vehicles that need registration or a license to operate
• Drugs, alcohol, tobacco, vapes, cannabis and related equipment
• Prescription or medical devices, and anything that goes inside the body
• Child car seats, cribs and other safety-critical baby gear
• Recalled, counterfeit, stolen or illegal items
• Hazardous materials, including fuel, chemicals and pesticides
• Animals, people's services, real estate and parking spaces
• Anything that needs a license, permit or certification to use safely that the renter doesn't have

We may remove any listing or request at our discretion.

9. How to behave

Be honest and respectful. Don't harass, threaten, discriminate, spam, scrape the site, impersonate anyone, or try to get around our security or limits. Report anything that worries you with the Report links, and call 911 in an emergency.

10. Your content

You keep ownership of the photos and text you post. You give us permission to host, show and adapt them to run Neighbruly. Optional tools, like drafting a listing from photos, send your photos to service providers named in our Privacy Policy.

11. Suspension and ending your account

We may limit, suspend or close an account that breaks these Terms or puts others at risk. You can delete your account any time from your dashboard once you have no pending or accepted rentals.

12. No warranties and limits on liability

Neighbruly is provided "as is". To the fullest extent the law allows, we disclaim all warranties, and we aren't liable for injuries, losses, damage to property, lost profits or indirect damages arising from rentals or from using the site. Where we are liable, our total liability is limited to $100. Some places don't allow these limits, so they may not apply to you.

13. Indemnity

You agree to cover our reasonable costs if a claim against us is caused by your listing, your rental or your breaking these Terms.

14. Changes and law

We may update these Terms. If a change is significant we'll ask you to accept it again. These Terms are governed by the laws of the State of New York, and disputes are handled in the courts of New York.

15. Contact

Email [email protected].

Privacy Policy

Effective November 10, 2026 · Version 2026-11-10

This explains what we collect when you use neighbruly.com, why, who we share it with, and the choices you have.

What we collect

• Account: your name, email, password (stored encrypted by our login provider) and when you agreed to our Terms.
• Profile: photo, city, ZIP code and email preferences, if you add them.
• Activity: listings and their photos, rental requests, requested items, messages, reviews, saved items, blocks and reports.
• Check-in photos and notes you add at pickup and return.
• Basic technical data our hosting providers log, such as IP address and browser type.

We remove location and camera details (EXIF data) from listing photos before they're stored. We don't collect your precise location; distances are estimated from ZIP codes.

How we use it

• To run Neighbruly: show listings, handle requests and messages, and send emails you need, like confirmations and rental updates.
• To keep people safe: prevent spam and fraud, review reports, and enforce our Terms.
• To improve the site.

We don't sell your personal information and we don't show ads.

Who can see what

• Everyone: your name as you entered it, city, profile photo, listings (including the item's ZIP code), requested items and reviews. Your own ZIP code, email settings and email address are never public.
• The other person in a rental or conversation: your messages and check-in photos.
• Neighbruly founders: reports and, when needed to resolve a report or dispute, the related messages and photos.

Service providers

We use these companies to run Neighbruly. They process data on our behalf:

• Supabase: database, logins and file storage
• Netlify: website hosting
• Resend: sending emails
• Anthropic: only if you use "Draft from photos", the photos you choose are sent to draft your listing

We may share information if the law requires it, or to protect someone's safety.

How long we keep it

We keep your information while you have an account. When you delete your account we delete your profile, listings, photos, requests, messages and reviews. Check-in photos may be kept as a record of past rentals, and backups and email logs may take up to 30 days to clear.

Your choices

• Edit your profile any time.
• Turn off notification emails in your profile. Account and security emails still send.
• Download your data or delete your account from Dashboard, Privacy and safety.
• Block anyone so they can't contact you.

Security

We use encrypted connections, access rules that limit each person to their own private data, automatic sign-out after inactivity, and limits on how fast accounts can send messages. No system is perfect. If a breach affects your personal information, we'll tell you as the law requires.

Children

Neighbruly is only for people 18 and older. We don't knowingly collect information from anyone younger.

Changes and contact

We'll post changes here and ask you to accept significant ones. Questions or requests: [email protected].